AGW Heating Plumbing & Electrical – Company Policy
At AGW Heating Plumbing & Electrical, we are committed to providing reliable, professional, and high-quality services to our customers. Our company policy outlines our dedication to customer satisfaction, safety, and compliance.
1. Customer Commitment
- We prioritize customer satisfaction and aim to exceed expectations on every project.
- We provide clear communication, transparent pricing, and timely services.
2. Safety & Compliance
- Our technicians strictly adhere to all safety regulations and industry standards.
- We are fully licensed and insured to carry out heating, plumbing, and electrical work.
3. Quality Assurance
- We use only certified materials and employ experienced, qualified professionals.
- We offer warranties on installations and repairs as per industry best practices.
4. Appointment & Cancellations
- Appointments can be booked via phone, email, or online forms.
- We request a minimum of 24 hours’ notice for cancellations or rescheduling.
5. Payments
- Payment terms will be discussed prior to project commencement.
- We accept various payment methods including credit/debit cards and bank transfers.
6. Data Protection
- We respect your privacy and protect your personal data in compliance with GDPR regulations.
- Customer information will only be used to provide services or communicate important updates.
7. Environmental Responsibility
- We follow eco-friendly practices and promote energy-efficient solutions.
- We ensure safe disposal of waste materials according to local regulations.
8. Feedback & Complaints
- We value customer feedback to help us improve.
- For any complaints or service-related queries, please contact us directly for prompt resolution.